Everything You Need to Know About Potterton Suprima Boilers in Lincoln

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PlumbGas — Expert Plumbing And Heating Services In Lincoln Having over a decade of experience have helped us to earn a reputation for professionalism, reliability, and customer focus. As a cornerstone for all plumbing and heating needs, our commitment to ensuring quality service continues to run through our veins. Our knowledge and experience with Potterton Suprima boilers is second to none. Whether you need an expert installation, a quick and reliable repair, or a preventative piece of maintenance, PlumbGas have you covered. And in a place such as Lincoln, where winters can be brutal, having dependable boiler service is less of a luxury and more of a necessity.

What are Potterton Suprima boilers?

Potterton Suprima boiler was, for years, a household name in the UK and for good reason; they are well known as reliable, efficient, and long-lasting. Many homeowners in Lincoln prefer these boilers for their energy-efficient designs and durability. Some key features include:

  • Energy Efficiency: Engineered for lower energy usage, enabling homeowners to save money on bills and maintain environmental responsibility.
  • Small size: great for space-short households.
  • Durability: These systems are designed for longevity, providing consistent heating and hot water for years.

So it’s no surprise that the people of Lincoln trust Potterton Suprima boilers in their homes. These types of boilers can be very reliable and economical when correctly installed and maintained.

Potterton Suprima Boilers: Common Problems

Most reliable boilers may encounter several problems over time. Below are some common issues that Potterton Suprima boiler owners may face:

Ignition Failure

Ignition failure is one of the common issues associated with Suprima boilers. This is typically caused by the wear of internal components, such as the gas valve or electrode.

Thermostat Issues

A faulty or broken thermostat can cause your boiler to run improperly, resulting in a lack of heat, or inconsistent heating.

Error Codes

One of the great things about the Potterton Suprima boiler is that it comes with error codes designed to help narrow down the cause of the issue. Though helpful, these error codes can be baffling for homeowners with no technical background.

The issues can compromise your boiler’s efficiency, leaving you paying higher energy bills or with no heating at all during the coldest months. Which is why timely diagnosis and repair is essential.

Potterton Suprima Boiler PlumbGas Services

Here at PlumbGas we offer a tailor-made service to keep your Potterton Suprima boiler working perfectly throughout the year.

Installation Services

  • Budge Boiler Installation in Potterton Suprima : If you are in Potterton, whether you want to replace an old boiler or you need a fresh Potterton for the first time. From day one we help you achieve maximum efficiency and safety with your boiler.
  • You can trust our Safety Assurance : Every installation is performed only by our Gas Safe registered engineers. They adhere to rigorous safety protocols to ensure a safe and seamless installation. This gives you some peace of mind that your boiler is in experienced hands.
  • Why Opt For Us Service: Your comfort and safety come first during the installment. And most importantly, we keep you informed every step of the way so you can make decisions with all the information you need.
  • Boost Energy Efficiency: Installation done right helps your boiler save as much energy as possible.

Repair Services

  • Rapid & Trustworthy Repairs: Got a problem? Diagnosing and solving the problem quickly to restore your boiler functionality.
  • Authentic Potterton Components: We only use genuine Potterton spare parts for repairs.
  • Emergency Call-Outs: Boiler problems don’t wait, we don’t wait either. We have experts who can help on short notice.

Maintenance Services

  • Preventive Maintenance: You can avoid breakdowns by servicing your generator regularly. For any boiler check we have you covered annually.
  • Tailored Preventive Care Packages: Our comprehensive maintenance packages can Adapt to your preferences and remain within budget!
  • Boiler Energy and Safety Checks: Our maintenance service includes thorough checks to keep your boiler running at its best so you can enjoy peace of mind.

Using PlumbGas for your Potterton Suprima boiler will keep it running at maximum efficiency and save you time and money in the future.

Reasons to Call PlumbGas for Potterton Suprima Boiler Services in Lincoln

Not all companies are the same when it comes to boiler services. Here’s why customers all over Lincoln choose PlumbGas for their Potterton Suprima boiler requirements:

  • Long Time Experience: Out engineers have been dealing with Potterton Suprima boilers for years.
  • You Trust Local Experts: Responding quickly to your needs and customizing our services to fit your needs, Lincoln area is proud to serve Lincoln. We understand your needs quickly and effectively which ensures our customers a peace of mind with a local service close by that they can rely on.
  • Gas trained and qualified engineers Our team are all engineers who are Gas Safe Registered They know how to deal with your boiler and are equipped to do so in the best way possible. At all times you can rely on us to provide you timely service without compromising security.
  • Tailor Made STRATEGIES DESIGNED TO YOU: From getting through your PR to opening and operating your business PlumbGas puts YOU at the centre of your world. Our customer-centric strategy promises that customers receive a positive experience from start to finish, whether it be from offering competitive pricing, clear communication, or great results.

What Our Customers Are Saying

Below are just a few words from happy customers of PlumbGas in Lincoln:

  1. “PlumbGas fitted my new Potterton Suprima boiler last winter and I couldn’t be more pleased. The team did a professional job, and now my heating bills are lower than ever!” – Lucy F.
  2. “PlumbGas to the rescue when my boiler packed up on a freezing night. “Their quick response and service were a lifesaver.” – Matthew R.
  3. “I have used PlumbGas for my annual boiler service ever since. “Friendly team and I know my boiler is in good hands.” – Sarah T.

Common Questions About Potterton Suprima Boilers

  • How long should a Potterton Suprima boiler last?

A Potterton Suprima boiler can be expected to last between 15-20 years if properly maintained. Regular servicing is essential for its long life.

  • How do I fix my boiler if it is displaying an error code?

Error codes tell you what is wrong with your boiler. If you experience any issues, please consult the user manual or reach out to our friendly team at PlumbGas for speedy troubleshooting and repairs.

  • How often should my Potterton Suprima boiler be serviced?

To maintain top efficiency and safety, it’s advised that your boiler is serviced from time to time, and ideally yearly. This also aids in improving energy efficiency and avoids sudden breakdowns.

Depend on PlumbGas for Your Potterton Suprima Boiler Services

PlumbGas provides expert care and that’s exactly what you need for your Potterton Suprima boiler. Our Lincoln based team can help you get a new system installed, do a quick repair or set in place a regular maintenance regimen.

Call us today on [01522 874 096] and book an appointment today or visit our website PlumbGas 365.

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PlumbGas365 Ltd, registered as a limited company in England and Wales. Number: 12930049. VAT Number: 400330276. Registered Company Address: 53 South Park, Lincoln, Lincolnshire, LN5 8ER

Copyright © 2023. All Right Reserved. PlumbGas365.LTD

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PlumbGas365 Ltd, registered as a limited company in England and Wales. Number: 12930049. VAT Number: 400330276. Registered Company Address: 53 South Park, Lincoln, LN5 8ER

Copyright © 2023. All Right Reserved. PlumbGas365.LTD

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AT PLUMBGAS 365, WE’RE COMMITTED TO PROTECTING AND RESPECTING YOUR PRIVACY.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure the you are happy with any changes we make. By using our website, you are agreeing to be bound by this policy.

Any questions regarding this privacy policy and our practices should be sent by email to info@plumbgas365.co.uk or by writing to 1 Sibthorpe Gardens, Lincoln, Lincolnshire, LN4 2RL Alternatively, you can call us on 07899639489.

WHO ARE WE?
 We are Plumbgas 365 Limited, a Plumbing & Heating Limited Company in Lincoln, Lincolnshire. Our company registration number is 12930049 and the registered address is 1 Sibthorpe Gardens, Lincoln, Lincolnshire, LN4 2RL We not part of any other company and only have our one office based in Lincoln.

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CHANGES TO THIS POLICY
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REVIEW OF THIS POLICY
We keep this policy under regular review. This policy was last updated in January 2021.







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For the purpose of these terms & conditions the following words shall have the following meanings: (a) “The Company” shall mean Plumbgas 365 Limited. (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials. The Operative or Engineer shall mean the representative appointed by the Company.

1. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

2. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (potential discretionary 7.5%-20% supply fee) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining non stock materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work. We do not charge VAT.

In the event a job which is located 10 miles or more needs to be cancelled within 1 hour of the booking time, 1 hour labour rate is chargable & any materials purchased. In the event a job is cancelled 24 hours prior to the appointment- no charge is applicable unless materials have been purchased for the job.

Should the customer wish to rearrange a booking, we welcome these changes free of charge.

3. Where a emailed/written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 25% but may be revised in the following circumstances:— (i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate. (ii) if after submission of the estimate there is an increase in the price of materials. (iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.

4. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in email/writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given verbally or in which manifest errors occur.

5. Material Collection. Collection of non-stock items is chargeable but: (a) Time must be kept to a minimum & must be reasonable (reasonable: up to 1 hour to return to customer (b) If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances. (c) Only one engineer is allowed to leave the job to collect parts, unless due to size, weight, support is required.

6.Invoices are due for payment immediately upon Job completion or invoice date. Any part of that invoice which remains unpaid after 14 days shall carry a 25% charge, unless approved & signed by the Managing Director.

7. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

8. If the Customer cancels scheduled quoted work 96 hours or later before it is to be carried out, the Customer shall be liable for any related materials expenditure together with the profit that would have been made by the Company had the work been carried out &/or materials supplied in accordance with such instructions.

9. During servicing of boilers and other appliances, the engineer can find small issues that are best sorted whilst visiting, to prevent further issues, once the customer has been informed and the engineer has a verbal agreement, work will go ahead at an additional £75.00 per hour.

10. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 30 days to the Company & shall offer the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

11. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion The Guarantee will become null & void if the work/appliance completed/supplied by the Company is: (a) Subject to misuse or negligence. (b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, if materials supplied by the Customer & will accept no liability for any consequential damage or fault.

12. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/ engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made.

13. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.

14. Engineers operate under their own Gas Safe Registration & as such are solely responsible for any Gas related work & subsequent liability.

15. The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.

16. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in the such goods has passed to the Customer: (i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company, (ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be. (iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.

17. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.

18. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time

19. These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.

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